Troubleshooting
Most problems are fixed by restarting your AI app or running Brett Installer again; it re-checks every step and repairs what's wrong.
Common problems
My AI app says Brett isn't available, or doesn't use it
Open Brett from the menu bar and check the access switch is on. Then quit your AI app with Command-Q and reopen it.
Commands missing from Claude's / list
Check Customize > Plugins lists Brett, and Settings > Capabilities > Code execution and file creation is on. On a Team plan, your Claude admin controls that setting.
Commands missing from ChatGPT's @ list
Quit ChatGPT with Command-Q and reopen it. If they're still missing, run Brett Installer again.
"This Brett license is bound to a different account"
Sign out of your AI app and sign back in with the account you set Brett up with. Need to change accounts? Contact support.
"Please connect to the internet"
Brett needs an internet connection. Connect, then click Try Again.
The sign-in link doesn't work
Links work once and expire after 15 minutes. Click Send a New Link and open the newest email on the same Mac.
"No account found"
Use the exact email address you bought your license with.
Brett refused my request for privacy
Remove the client identifiers, or use the redaction prompt in Brett's reply. See Protecting client privacy.
"License revoked" or "License suspended"
Contact support at hello@askbrett.app. See Fair use for how suspensions work.
Built-in checks in Brett's window
- Check Claude Setup... or Check ChatGPT Setup... checks that Brett is connected to your AI app and tells you what to fix.
- Send Log to Support... (at the bottom of every screen and in the menu bar) sends us a diagnostic report. It never includes your questions or client details.
Contact support
Email hello@askbrett.app. Sending a log first lets us help much faster.